Deliverables

Provide technical expertise and support needed to maintain Computer Aided Dispactch (iCAD) system for 24/7 operations.

• Assess: iCAD and custom interfaces to ensure efficient communications to partner agencies.
• Recommend configuration/coding improvements for the iCAD System and interfaces to achieve a high-level performance.
• Implement updates/patches/system changes as needed to maintain system and interfaces performance. Coordinate the support teams as needed to apply patches or updates
• Test updates/patches to ensure reliability and integrity of the system and perform quality review of interfaces to ensure they are designed to meet specifications.
• Support the iCAD system and interfaces. Respond to Priority Once incidents and initiate tiger team coordinated response. Create Cherwell tickets for incidents. Update/author support documentation as needed to convey best practices.
• Provide knowledge transfer to County staff as needed for continued support of the iCAD system.

Required Skills And Abilities

• Strong experience working with Windows servers – configuration, administration.
• Experience working in a high availability environment – clustering/failover.
• Experience working with Cherwell for tracking technology incidents.
• Ability to work in a highly critical environment.
• Strong troubleshooting skills.
• Good communication skills.

Specialized Experience Requirements

• Experience with administration of Hexagon’s ICAD
• Experience working with XALT developing interfaces

Contract Term: 6 months

Requesting Department: Technology Services and Solutions

On-Site Requirements: Onsite is preferred, but remote is allowed.