System Admin/Engineer

Decca Recruiting

Full Time
Santa Clara, CA
Posted 8 months ago

Job Description

Provide technical expertise and support needed to maintain Computer Aided Dispatch (iCAD) system for 24/7 operations.

  • Assess: iCAD and custom interfaces to ensure efficient communications to partner agencies.
  • Recommend configuration/coding improvements for the iCAD System and interfaces to achieve a high-level performance.
  • Implement updates/patches/system changes as needed to maintain system and interfaces performance. Coordinate the support teams as needed to apply patches or updates
  • Test updates/patches to ensure reliability and integrity of the system and perform quality review of interfaces to ensure they are designed to meet specifications
  • Support the iCAD system and interfaces. Respond to Priority Once incidents and initiate tiger team coordinated response. Create Cherwell tickets for incidents. Update/author support documentation as needed to convey best practices.
  • Provide knowledge transfer to County staff as needed for continued support of the iCAD system.

Required Skills and Abilities:

  • Strong experience working with Windows servers – configuration, administration.
  • Experience working in a high availability environment – clustering/failover.
  • Experience working with Cherwell for tracking technology incidents.
  • Ability to work in a highly critical environment.
  • Strong troubleshooting skills.
  • Good communication skills.

Specialized Experience Requirements:

  • Experience with administration of Hexagon’s ICAD
  • Experience working with XALT developing interfaces

Company Description

A Leader in Staffing

Job Features

Salary RangeNot Specified

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