Senior Systems Administrator/Systems Engineer

Decca Recruiting

Full Time
Santa Clara, CA
Posted 1 year ago

Position Title:

Senior Systems Administrator/Systems Engineer


Provide Sr. System Administrator support during the remainder of the I/Computer Aided

Dispatch project to ensure operational readiness for go-live.

Typical Deliverables:

  • Review the application support servers, interfaces, and services needed and recommend improvements for the I/CAD system to achieve high-level performance.
  • Configure/administrate servers/services/interfaces as needed to ensure high performance of servers supporting the I/CAD system.
  • Provide technical expertise and support needed to maintain the I/CAD system for 24/7 operations.
  • Coordinate and complete tasks associated with the agreed service level agreement for the appropriate alerting and monitoring of servers/services using SolarWinds and Pager Duty for remediation response.
  • Lead, coordinate, and document results for operational remediation tests between cross functional teams (database, network) to implement a coordinated I/CAD solution remediation response.
  • Provide administrative support and participate in recovery tests and solutioning for appropriate system configuration as needed.
  • Implement, coordinate, and document a support plan for the I/CAD system utilizing cross functional teams.
  • Provide information for the review and or creation of the operational runbook, including authoring support steps and creating the necessary diagrams for quick visibility.
  • Create technical diagrams and support documentation as needed for the ORR (operational readiness review).
  • Provide knowledge transfer to a permanent FTE as needed for continued support of the I/CAD solution.
  • Complete additional tasks as assigned to support the I/CAD project in its goal of operational I/CAD administration and readiness for go-live.

Skills and Abilities:

  • Excellent technical troubleshooting skills
  • Excellent understanding of support systems: networks, databases, applications, script automation, Windows servers, services, etc.
  • Excellent customer service skills
  • Excellent verbal and written communication skills


  • Two plus years in a senior technology administrative role working in a high availability (HA) environment.
  • Five plus years of experience in a highly technical role working with applications, 2019 servers, 2019 databases, networking routers, firewalls, etc.
  • Experience working with hexagon’s I/CAD (Intergraph Computer Aided Dispatch) application or a similar critical system within a high availability environment.
  • Experience supporting, interfaces, mobile networks, geo information systems, and peerto-peer networks.
  • Experience leading a team of support personnel in incident resolution and management.
  • Experience working with and configuring monitoring systems; SolarWinds, Pager Duty, system logs, etc.

Required Qualifications

  • Bachelor’s Degree

Contract Term: 6 months.

  • 55-65

Job Features

Job CategorySoftware
Salary Range$50/hr - $65/hr

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