Application Coordinator(EPIC)

Decca Recruiting

Full Time
Santa Clara, CA
Posted 11 months ago

Position Title:

Application Coordinator This project will span throughout 2023. Resources will be needed for specific durational roles within this period with expectation of completion to be defined by the operational and functional level of system stability. Tapestry Platform Implementation: VHP has implemented a new Epic Tapestry platform to consolidate the management of VHP’s key business functions. This application portfolio includes membership and enrollment functions, utilization management / treatment authorizations referrals, case management, population health, and claims / capitation processing and payment operations. The new Epic Tapestry platform contains a series of portals for external parties to interface and do business with VHP. This includes the MyChart portal for members, Tapestry Link for providers to transact with VHP, and Healthy Planet Link for community providers. Resources assigned to this project will perform duties supporting the stabilization and accuracy of the new Epic system, including:

Responding to and resolving issues identified by end users.

Defining, documenting, and executing new or revised workflow build within the system.

Defining, documenting, and executing new or revised workflow build within the system.

Testing the accuracy of new or current build efforts.

Documenting and/or maintaining business and technical requirements.

Monitoring the accuracy and performance of system workflows. Specific start and end-dates may vary as the stabilization project evolves. Key Responsibilities: Resources will provide direct Epic application support and Epic software development lifecycle for the design, development, monitoring, testing, updating, integration, and maintenance of system stabilization. Resources will analyze user, system, and application needs and will evaluate approaches to determine the best solution to meet VHP’s business needs via performance of the defined itemization of responsibilities above and below.

Typical Tasks:

Analyzing of workflows, data collection engines, and reporting details.

Interviewing end users and stakeholders to create business, functional, and technical requirements documents based on captured data in accordance with departmental protocols/standards.

Supporting the process of making the best decisions associated with choices offered by Epic.

Analyzing business operations and investigating end user preferences while making build decisions.

Recommending process improvements and enhancements for better operational performance and implementing those recommendations within the Epic system.

Serving as a liaison between end users’ workflow needs and Epic assigned implementation staff.

Maintaining regular communication with Epic representatives, including participating in weekly project team meetings.

Working with Epic representatives, your organization’s business community, and end users to ensure the system meets the organization’s business needs regarding the project deliverables and timelines.

Analyzing, designing, configuring, testing and evaluating new or changed business application functionality and workflows to meet requirements.

Managing master file changes for new features.

Collaborating with others as needed for Epic native reporting.

Investigating, designing, developing, testing, and implementing Epic native reports and dashboards.

Attending/coordinating meetings to perform ongoing reviews of end user issues with workflows and system capabilities.

Ensuring interoperability between Epic applications and other supporting applications.

Working to ensure that inbound and outbound data interfaces and transfers are functioning as desired.

Designing, developing, modifying, and implementing testing processes including scripts, recording of results, and facilitating end-user testing.

Providing information to instructional designers to facilitate instructional training and participating in training and works with end-users.

Documenting work time and progress according to department procedures, such as through remote activity logs and build tracking documents. Qualifications and Success Factors: Experience: 3+ years of Epic application build and Epic implementation experience at a health plan or health care provider (5+ years preferred) Certification: VHP needs to assemble a team of internal and contractors that will collectively possess the set of certifications for the applications outlined below. Submitted resources should have one or more of the following certifications to be considered. When submitting candidates, the certification possessed by the candidate should be clearly identified to meet one of the application category sets below: Category Set Applications Covered Certifications / Supplemental badges and training needed 1 Healthy Planet with Epic Care Link Health Planet Analytics and Clinical Build + Epic Care Link 2 Healthy Planet Health Planet Analytics and Clinical

Job Features

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